PRIVACY INFO

Date of Last Update or Revision: May 2018

MERCH HQ takes your privacy very seriously. This page sets forth our Privacy Policy and explains how we use the personal information that we collect from the visitors to our site located at www.MERCH HQ . The purpose is to help you understand how we collect and use your personal information. If you have any questions or concerns regarding this Policy, you should contact us using the details given at the end of this document.

Please note that this Policy applies only to the Site and not to the web sites of other organizations to which we link. We are not responsible for the privacy policies or practices of any other third party sites and you should make your own inquiries regarding them.

CONSENT

By using the Site, you agree to our collecting and using your personal information in the manner described in this Policy.

WHAT INFORMATION WE COLLECT ABOUT YOU

The amount and type of information that we collect depends on how you use the Site and its various features. In particular, when you visit the Site, you provide us with various types of information, including personal information that you choose to disclose, and information regarding how you use the Site, which we collect as you interact with our Site.

With respect to personal information, you may provide us with various types of such information in using the site. Such information may include your name, your email address, your telephone number, your address, transaction information, credit card information and any other personal or preference information that you voluntarily provide when using the Site, including without limitation setting up an account with us, ordering products or gift cards, signing up for our newsletter, or otherwise participating in promotions, offers or contests that we may make available on the Site. Occasionally, we may also collect additional personal information from you, through optional polls, questionnaires, or surveys. We collect email addresses from customers and visitors to www.MERCH HQ.com for the purpose of communicating with customers. This is done in order to give the customer new information, promotions and deals for products offered by MERCH HQ. If at any time you wish to be removed from MERCH HQ's email database, you can request removal by contacting hello@merchhq.com. We do reserve the right to contact you via postal mail, email or telephone strictly for the purpose of administering your account.

In terms of other information that we collect, whenever you visit the Site, we collect and store the name of your internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address or the website that referred you to us, the pages you request and the date and time of those requests (collectively, the “Browsing Information”). We do this through a variety of methods, including the use of “cookies,” which are pieces of data stored on your computer by your web browser, and web beacons. We use cookies and web beacons as a means of gathering data about customers’ shopping habits and viewing paths through the Site. This information is used within MERCH HQ to assess shoppers’ experiences and modifies the site to enhance the offering to customers. You can manage use of cookies through your browser settings. If you choose not to enable cookies on your browser, you may not be able to access all of the features on the Site. We use the Browsing Information for purposes of Site administration as well as to understand Site use. Our goal is to continually improve the usefulness of your visits to the Site. Obviously, the better we know you, the better job we can do of customizing the Site to suit your unique needs.

Any personal information that we collect is used internally for customer service purposes. We also use this information to continually update the MERCH HQ shopping experience and give customers a better e-commerce experience. We keep all information as secure as possible and we never sell this information to third party vendors or marketers. We do however, provide personal information to third parties for the purpose of fulfilling customers’ orders. This includes sharing payment information with our merchant banking partners and sharing customer addresses with shipping companies.

WE DO NOT COLLECT PERSONAL INFORMATION FROM CHILDREN

Children under 13 years old are not the target audience for the Site. To protect their privacy, we prohibit the solicitation of personal information from these children. If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.

DISCLOSURE FOR LEGAL PURPOSES

We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.

HOW DO WE PROTECT YOUR INFORMATION?

Merch HQ incorporates a number of procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to such information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit www.merchhq.com, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. Therefore we ask that you remain vigilant and report to us any problems you have while using our electronic commerce site.

WHAT ELSE SHOULD YOU KNOW ABOUT YOUR PRIVACY?

As stated above, while we do our best to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us. You are responsible for maintaining the secrecy of your passwords and any account information. Please be careful and responsible whenever you are online.

Your use of the Site, including any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all dispute resolution provisions therein, limitation on damages and choice of law. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

CHANGES

We reserve the right to change our Privacy Policy and our Terms of Use at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this site. If we make changes, we will post them. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page.

CONTACT DETAILS

Should you feel that your privacy or security is being compromised, or have any questions on this policy, please notify us using the following contact information:

By phone:866.380.3636

Email: hello@merchhq.com

In writing or in person:
MERCH HQ
PO Box 4263
Reading, PA 19606

UPDATED INFO:

Customers who are residents of the European Economic Area (“EEA”)​

We process your personal data described above:

    • As necessary to fulfill our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered);

    • As necessary for our legitimate interests, including our interest in providing relevant and secure Services, and improving our Services and products;

    • As necessary to comply with our legal obligations; or

    • As consistent with your consent, which you may revoke at any time.

  • exercising your rights 
    You have the right to access personal data we hold about you and to ask that your personal data be corrected or erased and to port your data. You may also have the right to object to, or request that we restrict, certain processing or to withdraw consent you have previously provided. If you would like to exercise any of these rights, you may contact us at hello@merchhq.com. If you have a
    MERCH HQ account, you may also review, update and delete certain personal data or adjust your marketing preferences by logging into your account.

  • questions or complaints 
    If you have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

 

Customers who are California residents: California privacy rights 

California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address in “Contact Us” section below.

CONTACT US 

If you have any questions about this Privacy Policy and you reside: 

In the EEA, please contact us at:
MERCH HQ

PO BOX 4263

Reading, PA 19606
hello@merchhq.com
 

Anywhere else outside of the EEA, including the U.S., please contact us at:
MERCH HQ

PO BOX 4263

Reading, PA 19606

866-380-3636
hello@merchhq.com

Visitor Analytics:

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

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