Date of Last Update or Revision: May 2018
Please note that this Policy applies only to the Site and not to the web sites of other organizations to which we link. We are not responsible for the privacy policies or practices of any other third party sites and you should make your own inquiries regarding them.
By using the Site, you agree to our collecting and using your personal information in the manner described in this Policy.
WHAT INFORMATION WE COLLECT ABOUT YOU
The amount and type of information that we collect depends on how you use the Site and its various features. In particular, when you visit the Site, you provide us with various types of information, including personal information that you choose to disclose, and information regarding how you use the Site, which we collect as you interact with our Site.
With respect to personal information, you may provide us with various types of such information in using the site. Such information may include your name, your email address, your telephone number, your address, transaction information, credit card information and any other personal or preference information that you voluntarily provide when using the Site, including without limitation setting up an account with us, ordering products or gift cards, signing up for our newsletter, or otherwise participating in promotions, offers or contests that we may make available on the Site. Occasionally, we may also collect additional personal information from you, through optional polls, questionnaires, or surveys. We collect email addresses from customers and visitors to www.MERCH HQ.com for the purpose of communicating with customers. This is done in order to give the customer new information, promotions and deals for products offered by MERCH HQ. If at any time you wish to be removed from MERCH HQ's email database, you can request removal by contacting email@example.com. We do reserve the right to contact you via postal mail, email or telephone strictly for the purpose of administering your account.
Any personal information that we collect is used internally for customer service purposes. We also use this information to continually update the MERCH HQ shopping experience and give customers a better e-commerce experience. We keep all information as secure as possible and we never sell this information to third party vendors or marketers. We do however, provide personal information to third parties for the purpose of fulfilling customers’ orders. This includes sharing payment information with our merchant banking partners and sharing customer addresses with shipping companies.
WE DO NOT COLLECT PERSONAL INFORMATION FROM CHILDREN
Children under 13 years old are not the target audience for the Site. To protect their privacy, we prohibit the solicitation of personal information from these children. If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.
DISCLOSURE FOR LEGAL PURPOSES
We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.
HOW DO WE PROTECT YOUR INFORMATION?
Merch HQ incorporates a number of procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to such information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit www.merchhq.com, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. Therefore we ask that you remain vigilant and report to us any problems you have while using our electronic commerce site.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR PRIVACY?
As stated above, while we do our best to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us. You are responsible for maintaining the secrecy of your passwords and any account information. Please be careful and responsible whenever you are online.
Should you feel that your privacy or security is being compromised, or have any questions on this policy, please notify us using the following contact information:
Customers who are residents of the European Economic Area (“EEA”)
We process your personal data described above:
As necessary to fulfill our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered);
As necessary for our legitimate interests, including our interest in providing relevant and secure Services, and improving our Services and products;
As necessary to comply with our legal obligations; or
As consistent with your consent, which you may revoke at any time.
exercising your rights
You have the right to access personal data we hold about you and to ask that your personal data be corrected or erased and to port your data. You may also have the right to object to, or request that we restrict, certain processing or to withdraw consent you have previously provided. If you would like to exercise any of these rights, you may contact us at firstname.lastname@example.org. If you have a MERCH HQ account, you may also review, update and delete certain personal data or adjust your marketing preferences by logging into your account.
questions or complaints
If you have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Customers who are California residents: California privacy rights
California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address in “Contact Us” section below.
In the EEA, please contact us at:
Anywhere else outside of the EEA, including the U.S., please contact us at:
Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).
Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.
How to control cookies
You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.